Get Help


For technical emergencies, please call 630-844-5790.

The ITS Help Desk is available to help with your technical issues.

• Phone: 630-844-5790
• Email: itshelp@aurora.edu
• Drop-In: Dunham Hall 013 & Dunham Hall 014 (map)
• ITS Student Workers: Front desk, Dunham Lab 010 & Library

What happens next?

Email / Support Ticket
You will receive a confirmation email with your ticket number. Your ticket will enter an actively monitored queue and the appropriate party will take ownership. You will receive a response within 48 hours.

 

Phone
If ITS Help Desk is unavailable, please leave a message and you will receive a response within 48 hours.

ITS Help Desk

Email: itshelp@aurora.edu
Phone: 630-844-5790
Drop-In: Dunham Hall 013 & 014 (map)

 

Note: You may drop-in for assistance, but it is recommended to make an appointment.

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