Posts by admin
Zoom Services Restored
Zoom services have been restored and are now functioning normally. For questions or issues, please contact the ITS Helpdesk at itshelp@aurora.edu.
Read MoreZoom Outage
Zoom is currently experiencing a service outage preventing new sign-ins and users may be impacted when attempting to access its services. For assistance, contact the ITS Helpdesk at itshelp@aurora.edu.
Read MoreShared Mailbox Errors Resolved
The error message impacting users attempting to access shared Outlook mailboxes is now resolved. If you are still experiencing issues, please contact itshelp@aurora.edu
Read MoreShared Mailbox Errors
Users may encounter an error message when attempting to access shared Outlook mailboxes. Microsoft is currently investigating the issue and an update will be shared when more information is available.
Read MorePhone Connectivity Issues Resolved
ITS has resolved the connectivity issues affecting university phones. If you are still experiencing issues, please contact ITS at itshelp@aurora.edu.
Read MoreRingCentral Phone Connectivity Issues
ITS is investigating university phone connectivity issues. An update will be provided when more information is available.
Read MoreRingCentral SMS Unavailable
Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.
Read MoreOutlook Calendar Delays Resolved
The issue causing delays in shared Outlook calendars is now resolved. If you continue to experience any calendar-related issues, please contact the ITS Helpdesk at itshelp@aurora.edu for assistance.
Read MoreOutlook Calendar Syncing Delays
Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.
Read MoreAU Phone Services Restored
The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…
Read More