9/3/25 Scheduled Internet Outage

ITS is replacing an additional networking component in Dunham Hall Wednesday, September 3, 2025, beginning at 5:00 am. It is anticipated that it will take one hour or until approximately 6:00 am until the work is complete. From the 5:00 am to 6:00 am timeframe, on-campus users will be unable to access services including Brightspace,…

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8/28/25 Scheduled Internet Outage

Due to a critical networking component replacement in Dunham Hall recommended by our internet service provider, ITS will complete the hardware replacement on Thursday, August 28, 2025 from 5:00 a.m. to 6:00 a.m. During this one-hour window, all network-based services including Brightspace, Self-Service, Colleague, Library databases, eBill, campus phones, and the AU website will be…

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Campus Phone System Issues Resolved

The phone system issues that were affecting some users today are resolved. After conducting tests with our VoIP provider, phone services are confirmed to be operational. The disruption appears to have been limited to a brief time window and did not impact all users. If you experience issues, please contact the ITS Helpdesk at itshelp@aurora.edu.

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Campus Phone System Issues

We are currently experiencing campus-wide phone service disruptions. Users are experiencing issues dialing out and reporting no audio during calls, even when connections are successfully placed or received. Our VoIP provider’s status page currently shows no reported outages, but ITS is investigating the issue.

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8/23/25 Internet Outage Resolved

Our internet service provider was able to restore internet services sooner than expected and university services including Brightspace, Self-Service, Colleague UI, Library Databases, eBill, on-campus phones, and the aurora.edu website should now be accessible. ITS is continuing to monitor network stability. If you experience connectivity issues or problems accessing university services, please contact the ITS…

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8/23/25 Internet Outage

We are currently experiencing a campus-wide internet outage affecting the university network and services including Brightspace, Self-Service, Colleague UI, Library Databases, eBill, on-campus phones, and the aurora.edu website. Our internet service provider is working to resolve the issue and has provided an estimated time of resolution at approximately 11:15 pm CDT on Saturday, August 23,…

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Email Alert

A phishing email was sent on Monday, July 28, 2025 with a subject similar to “INSTRUMENTS FOR MUSIC AND CAMERA GIVEAWAY.” If you received the email, please report it via Outlook. If you responded to it with your information, please contact the ITS Helpdesk at itshelp@aurora.edu.

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Email Alert

Some university email accounts received a phishing email on Saturday, July 19, 2025. If you received a suspicious email, please report it via Outlook.

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Zoom Services Restored

Zoom services have been restored and are now functioning normally. For questions or issues, please contact the ITS Helpdesk at itshelp@aurora.edu.

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