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Phone Connectivity Issues Resolved
ITS has resolved the connectivity issues affecting university phones. If you are still experiencing issues, please contact ITS at itshelp@aurora.edu.
Read MoreRingCentral Phone Connectivity Issues
ITS is investigating university phone connectivity issues. An update will be provided when more information is available.
Read MoreRingCentral SMS Unavailable
Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.
Read MoreOutlook Calendar Delays Resolved
The issue causing delays in shared Outlook calendars is now resolved. If you continue to experience any calendar-related issues, please contact the ITS Helpdesk at itshelp@aurora.edu for assistance.
Read MoreOutlook Calendar Syncing Delays
Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.
Read MoreAU Phone Services Restored
The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…
Read MoreAU Phones Unable to Receive External Calls
Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.
Read MoreEmail Accessible Again
Microsoft fully resolved their O365 issues late evening on 11/25 and email is fully accessible now. Please contact itshelp@aurora.edu if you are still unable to access email.
Read MoreAccessing Email
Microsoft is applying a fix for the sporadic Outlook email issue that is currently ongoing. ITS will continue to monitor.
Read MoreInternet Service Restored
The Internet service on campus is back up and available. We apologize for the disruption.
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