AU Phone Services Restored

The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…

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AU Phones Unable to Receive External Calls

Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.

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Email Accessible Again

Microsoft fully resolved their O365 issues late evening on 11/25 and email is fully accessible now. Please contact itshelp@aurora.edu if you are still unable to access email.

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Accessing Email

Microsoft is applying a fix for the sporadic Outlook email issue that is currently ongoing.  ITS will continue to monitor.

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Email Alert

Some university email accounts recently received phishing emails. If you received a suspicious email, please report it via Outlook. If you have questions, please contact the ITS Helpdesk at 630-844-5790.

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