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AU Phone Services Restored
The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…
Read MoreAU Phones Unable to Receive External Calls
Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.
Read MoreEmail Accessible Again
Microsoft fully resolved their O365 issues late evening on 11/25 and email is fully accessible now. Please contact itshelp@aurora.edu if you are still unable to access email.
Read MoreAccessing Email
Microsoft is applying a fix for the sporadic Outlook email issue that is currently ongoing. ITS will continue to monitor.
Read MoreColleague/Self Service Issues Resolved
Colleague, Self-Service and other Ellucian-related services are back online. If you are still experiencing issues accessing Colleague or Self-Service, please contact itshelp@aurora.edu.
Read MoreColleague/Self Service Issues
There are currently issues with Colleague and Self-Service and ITS is working to resolve the issue. An update will be available soon.
Read MorePrinting Issues
Print jobs are currently not appearing in the queue after printing. ITS is working with the vendor to resolve the issue.
Read MoreEmail Alert
Some university email accounts recently received phishing emails. If you received a suspicious email, please report it via Outlook. If you have questions, please contact the ITS Helpdesk at 630-844-5790.
Read MorePrinting Issue Resolved
Printing is now functioning. If you have any questions, please contact the ITS Helpdesk at 630-844-5790.
Read MorePrinting Issue
Printing is currently not functioning for users and ITS is investigating the issue.
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