Aurora Campus Network Unavailable 7/26 5AM

We will be performing the replacement of a network security hardware component this upcoming Monday 7/26 at 5am on the Aurora campus. The new device will help ensure that data network and security connectivity continue to perform at a high level for the Aurora Campus.ITS staff have already performed several steps to prepare the device…

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Informer Outage Resolved

Informer was unavailable this morning. Service has been restored and it should be useable again. If you experience any issues with Informer, please call the ITS helpdesk at (630) 844-5790 or send us an email at itshelp@aurora.edu.

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SCAM Email – JOB FORUM: TOGETHER AT HOME

Please ignore and delete the message with the subject “JOB FORUM : TOGETHER AT HOME”.  This message is not a valid message. We are working on removing the message now from your inbox.  If you responded to the email, please contact us at itshelp@aurora.edu or 630-844-4889.

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Moodle Outage Resolved

Moodle experienced an outage in the early hours of Saturday, 5/15/21. It is currently operational once more.  Please call the ITS helpdesk at (630) 844-5790 if you experience any issues.

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O365 Anomalies

We have noticed some icon navigation links in Outlook on the web between mail, calendar, and other services aren’t working. We have raised the issue with Microsoft and will update with further information when available.

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Update: Okta Timeouts

We have received confirmation that the issue should be resolved. If you continue to have any issues accessing or signing in to Okta, please message the ITS Helpdesk itshelp@aurora.edu or call us at (630) 844-5790

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Okta Timeouts

We are receiving reports of users receiving an error when trying to access Okta. We are awaiting confirmation from Okta on whether this is a distributed issue. We will continue to update as we learn more.

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Spam Email

We have noticed a spam email address with the title of “Bill for Payment #5238” has been sent out to some mailboxes. We are working to remove the email. If you have received the email, you may also report it using the “Report Suspicious Email” plugin in Outlook. To learn how to use this feature,…

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