Shared Mailbox Errors

Users may encounter an error message when attempting to access shared Outlook mailboxes. Microsoft is currently investigating the issue and an update will be shared when more information is available.

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RingCentral SMS Unavailable

Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.

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Outlook Calendar Syncing Delays

Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.

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AU Phones Unable to Receive External Calls

Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.

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Accessing Email

Microsoft is applying a fix for the sporadic Outlook email issue that is currently ongoing.  ITS will continue to monitor.

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