Due to a critical networking component replacement in Dunham Hall recommended by our internet service provider, ITS will complete the hardware replacement on Thursday, August 28, 2025 from 5:00 a.m. to 6:00 a.m. During this one-hour window, all network-based services including Brightspace, Self-Service, Colleague, Library databases, eBill, campus phones, and the AU website will be…

We are currently experiencing campus-wide phone service disruptions. Users are experiencing issues dialing out and reporting no audio during calls, even when connections are successfully placed or received. Our VoIP provider’s status page currently shows no reported outages, but ITS is investigating the issue.

We are currently experiencing a campus-wide internet outage affecting the university network and services including Brightspace, Self-Service, Colleague UI, Library Databases, eBill, on-campus phones, and the aurora.edu website. Our internet service provider is working to resolve the issue and has provided an estimated time of resolution at approximately 11:15 pm CDT on Saturday, August 23,…

As a reminder, ITS is replacing network hardware on 6/29/25 at 6:00 AM. Connectivity to applications will be unavailable until 9:00 AM on 6/29/25.

Zoom is currently experiencing a service outage preventing new sign-ins and users may be impacted when attempting to access its services. For assistance, contact the ITS Helpdesk at itshelp@aurora.edu.

Users may encounter an error message when attempting to access shared Outlook mailboxes. Microsoft is currently investigating the issue and an update will be shared when more information is available.

ITS is investigating university phone connectivity issues. An update will be provided when more information is available.

Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.

Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.

Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.