Zoom is currently experiencing a service outage preventing new sign-ins and users may be impacted when attempting to access its services. For assistance, contact the ITS Helpdesk at itshelp@aurora.edu.

Users may encounter an error message when attempting to access shared Outlook mailboxes. Microsoft is currently investigating the issue and an update will be shared when more information is available.

ITS is investigating university phone connectivity issues. An update will be provided when more information is available.

Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.

Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.

Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for the disruption of phone service.

Microsoft is applying a fix for the sporadic Outlook email issue that is currently ongoing.  ITS will continue to monitor.

There are currently issues with Colleague and Self-Service and ITS is working to resolve the issue. An update will be available soon.

Print jobs are currently not appearing in the queue after printing. ITS is working with the vendor to resolve the issue.

Printing is currently not functioning for users and ITS is investigating the issue.