Posts by Jenny Burke
Internet Outage Resolved
ITS identified a solution to resolve the internet outage affecting users on campus. If you are still experiencing issues, please call the ITS Helpdesk at 630-844-5790.
Read MoreInternet Outage
The internet service on campus is currently unavailable. ITS is aware of the issue and investigating it further.
Read MoreScheduled Internet Outage Complete
Internet service was restored at 11:00 am CST on Sunday, August 11, 2024, following a scheduled outage for ITS to replace network equipment in the Dunham Hall Data Center. AU services including the On-Campus Moodle app, Self-Service, and Outlook are now accessible from on-campus and off-campus, and internet-related services are also available from on-campus. If…
Read MoreScheduled Internet Outage
On Sunday, August 11, 2024, ITS will replace network equipment in the Dunham Hall Data Center, the final step of the project aimed at improving stability and enabling growth of the AU network infrastructure. As a result of the upgrade, a scheduled internet outage will occur between 4:00 am and 11:00 am. During this period,…
Read MoreScheduled Internet Outages Complete
Two scheduled internet outages occurred at 6:00 am and 5:00 pm, lasting 5 to 10 minutes on Friday, August 2, 2024, so ITS could replace the battery backup system in the Dunham Hall Data Center, which maintains the AU IT infrastructure during power outages. The scheduled internet outages are now complete. ITS appreciates your cooperation.
Read MoreScheduled Internet Outages
On Friday, August 2, 2024, ITS will replace the battery backup system in the Dunham Hall Data Center. The battery backup system maintains the AU IT infrastructure during power outages. As a result of the system replacement, two scheduled internet outages will occur at 6:00 am and 5:00 pm, lasting 5 to 10 minutes each…
Read MoreInformer Issue Resolved
There was an issue running Informer reports and scheduled reports this morning. Informer is fully operational now.
Read MorePhone System Issues Resolved
The AU phone system should be operational now. Phones started to operate again around 4:05 PM and the university’s vendor has communicated that services are being restored. Please contact itshelp@aurora.edu if you experience issues receiving or making calls outside of AU.
Read MorePhone System Issues
There are issues with the AU phone system including external calling to AU phones and calling from AU phones to external lines. There is currently an area-wide outage with the university’s phone server vendor. An update will follow as soon as more information is available. For questions, please contact the ITS Helpdesk at 630-844-5790.
Read MorePrinting Issues Resolved
The printing issues are now resolved. For questions, please call the ITS Helpdesk at 630-844-5790.
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