Microsoft has fully restored email delivery. Messages sent from external senders earlier today, Thursday, January 22, 2026, are now being delivered to user mailboxes. If you continue to experience any email issues, please contact itshelp@aurora.edu.

The migration of Self-Service and Colleague to Ellucian Colleague SaaS is complete. Access to Self-Service and Colleague UI is now available through Okta. Users who previously had access to Insights Test now have Insights Production available through the Experience app in Okta. Integrations with Colleague are now operational. ITS and Ellucian are currently working with…

Applications utilizing AWS (Amazon Web Services), including Brightspace, are now reporting full recovery of services and are operating normally. ITS is continuing to monitor applications for stability. If you experience any issues accessing web-based applications, please reach out to the ITS Helpdesk at itshelp@aurora.edu.

The internet outage that impacted Spartan Athletic Park and the SSC Maintenance Office and Copy Center beginning Wednesday, September 10, is now resolved. Services at the SSC Maintenance Office and Copy Center were restored Wednesday afternoon, and connectivity at Spartan Athletic Park was restored on Thursday, September 11. If you experience any connectivity issues, please…

The phone system issues that were affecting some users today are resolved. After conducting tests with our VoIP provider, phone services are confirmed to be operational. The disruption appears to have been limited to a brief time window and did not impact all users. If you experience issues, please contact the ITS Helpdesk at itshelp@aurora.edu.

Our internet service provider was able to restore internet services sooner than expected and university services including Brightspace, Self-Service, Colleague UI, Library Databases, eBill, on-campus phones, and the aurora.edu website should now be accessible. ITS is continuing to monitor network stability. If you experience connectivity issues or problems accessing university services, please contact the ITS…

Zoom services have been restored and are now functioning normally. For questions or issues, please contact the ITS Helpdesk at itshelp@aurora.edu.

The error message impacting users attempting to access shared Outlook mailboxes is now resolved. If you are still experiencing issues, please contact itshelp@aurora.edu

ITS has resolved the connectivity issues affecting university phones. If you are still experiencing issues, please contact ITS at itshelp@aurora.edu.

The issue causing delays in shared Outlook calendars is now resolved. If you continue to experience any calendar-related issues, please contact the ITS Helpdesk at itshelp@aurora.edu for assistance.