Zoom services have been restored and are now functioning normally. For questions or issues, please contact the ITS Helpdesk at itshelp@aurora.edu.

The error message impacting users attempting to access shared Outlook mailboxes is now resolved. If you are still experiencing issues, please contact itshelp@aurora.edu

ITS has resolved the connectivity issues affecting university phones. If you are still experiencing issues, please contact ITS at itshelp@aurora.edu.

The issue causing delays in shared Outlook calendars is now resolved. If you continue to experience any calendar-related issues, please contact the ITS Helpdesk at itshelp@aurora.edu for assistance.

The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…

Microsoft fully resolved their O365 issues late evening on 11/25 and email is fully accessible now. Please contact itshelp@aurora.edu if you are still unable to access email.

Colleague, Self-Service and other Ellucian-related services are back online. If you are still experiencing issues accessing Colleague or Self-Service, please contact itshelp@aurora.edu.

Printing is now functioning. If you have any questions, please contact the ITS Helpdesk at 630-844-5790.

Print jobs are now available after printing. If you have any questions, please contact the ITS Helpdesk at 630-844-5790.

The Spartan-Devices WiFi issue affecting connectivity in residence halls is now resolved. For questions, please contact the ITS Helpdesk at 630-844-5790.