Systems and Security News and Notifications

External Email Delivery Resolved

January 22, 2026

Microsoft has fully restored email delivery. Messages sent from external senders earlier today, Thursday, January 22, 2026, are now being delivered to user mailboxes. If you continue to experience any email issues, please contact itshelp@aurora.edu.

External Emails Not Received

January 22, 2026

Some users may be affected by an issue with Microsoft Outlook that is preventing external emails from being received. We are currently monitoring the issue and updates will be provided as additional information becomes available.

Self-Service and Colleague UI Restored | Migration Complete

January 21, 2026

The migration of Self-Service and Colleague to Ellucian Colleague SaaS is complete. Access to Self-Service and Colleague UI is now available through Okta. Users who previously had access to Insights Test now have Insights Production available through the Experience app in Okta. Integrations with Colleague are now operational. ITS and…

Self-Service Scheduled Outage January 14 at 2 p.m. – January 21

January 5, 2026

The university’s Colleague system, which powers Self-Service, will transition to a cloud-based environment beginning Wednesday, January 14. Both systems will be unavailable during the transition. The move is part of a broader modernization effort to improve performance, security and long-term flexibility. The current on-campus Colleague and Self-Service systems will be…

Colleague Maintenance

November 4, 2025

The Business Office will perform closing procedures on Tuesday, November 4 in the evening. Colleague single sign-on access will be temporarily disabled from 6:00 p.m. to approximately 8:30 p.m.

Microsoft 365 Outage

October 29, 2025

Users may experience issues signing in to some Microsoft 365 services and portals, and accessing apps such as Outlook and Microsoft Teams. Microsoft has identified the cause and is working to restore services. Recovery is in progress, and some users may continue to experience intermittent issues until the problem is…

Services Restored

October 21, 2025

Applications utilizing AWS (Amazon Web Services), including Brightspace, are now reporting full recovery of services and are operating normally. ITS is continuing to monitor applications for stability. If you experience any issues accessing web-based applications, please reach out to the ITS Helpdesk at itshelp@aurora.edu.

Service Degradation

October 20, 2025

We are currently experiencing service degradation due to an AWS outage. Service is degraded for Brightspace, Ellucian Test SaaS and other AWS-hosted sites, and ITS is monitoring the situation. We appreciate your patience.

Internet Services Restored

September 11, 2025

The internet outage that impacted Spartan Athletic Park and the SSC Maintenance Office and Copy Center beginning Wednesday, September 10, is now resolved. Services at the SSC Maintenance Office and Copy Center were restored Wednesday afternoon, and connectivity at Spartan Athletic Park was restored on Thursday, September 11. If you…

9/10/25 Internet Outage

September 10, 2025

We are currently experiencing an internet service outage that is affecting the SSC Maintenance Office, the Copy Center, and Spartan Athletic Park. Our internet service provider is working to restore connectivity and anticipates resolution at approximately 7:21 pm CT today, Wednesday, September 10, 2025.