Systems and Security News and Notifications

Fake Email Alert

August 29, 2021

The message with the subject “Work Remotely:Online job position earn $700″ is not a valid message. Please contact itshelp@aurora.edu if you responded to the message.

Aurora Campus Network

July 26, 2021

As of 6:40am, the scheduled ITS work is complete.  If you have any questions or experiencing any network related problems this morning, please contact us at itshelp@aurora.edu or 630-844-5790 We apologize for the inconvenience and appreciate your patience this morning to allow us to make this change.

Informer Outage Resolved

June 15, 2021

Informer was unavailable this morning. Service has been restored and it should be useable again. If you experience any issues with Informer, please call the ITS helpdesk at (630) 844-5790 or send us an email at itshelp@aurora.edu.

SCAM Email – JOB FORUM: TOGETHER AT HOME

May 25, 2021

Please ignore and delete the message with the subject “JOB FORUM : TOGETHER AT HOME”.  This message is not a valid message. We are working on removing the message now from your inbox.  If you responded to the email, please contact us at itshelp@aurora.edu or 630-844-4889.

Moodle Outage Resolved

May 15, 2021

Moodle experienced an outage in the early hours of Saturday, 5/15/21. It is currently operational once more.  Please call the ITS helpdesk at (630) 844-5790 if you experience any issues.

O365 Anomalies

May 14, 2021

We have noticed some icon navigation links in Outlook on the web between mail, calendar, and other services aren’t working. We have raised the issue with Microsoft and will update with further information when available.

Update: Okta Timeouts

May 13, 2021

We have received confirmation that the issue should be resolved. If you continue to have any issues accessing or signing in to Okta, please message the ITS Helpdesk itshelp@aurora.edu or call us at (630) 844-5790

Okta Timeouts

May 13, 2021

We are receiving reports of users receiving an error when trying to access Okta. We are awaiting confirmation from Okta on whether this is a distributed issue. We will continue to update as we learn more.

Spam Email

April 22, 2021

We have noticed a spam email address with the title of “Bill for Payment #5238” has been sent out to some mailboxes. We are working to remove the email. If you have received the email, you may also report it using the “Report Suspicious Email” plugin in Outlook. To learn…

Office 365 and Outlook Restored

March 16, 2021

Users should be able to log in to Outlook and other Office 365 applications as of 6:00 PM 3/15/21. If you are still experiencing issues, please contact ITS Help at (630) 844-5790 or itshelp@aurora.edu