Systems and Security News and Notifications
Zoom is currently experiencing a service outage preventing new sign-ins and users may be impacted when attempting to access its services. For assistance, contact the ITS Helpdesk at itshelp@aurora.edu.
The error message impacting users attempting to access shared Outlook mailboxes is now resolved. If you are still experiencing issues, please contact itshelp@aurora.edu
Users may encounter an error message when attempting to access shared Outlook mailboxes. Microsoft is currently investigating the issue and an update will be shared when more information is available.
ITS has resolved the connectivity issues affecting university phones. If you are still experiencing issues, please contact ITS at itshelp@aurora.edu.
ITS is investigating university phone connectivity issues. An update will be provided when more information is available.
Users are unable to receive inbound and outbound text messages using university phone numbers and the issue is currently pending action from the university’s VoIP vendor, RingCentral. An update will be shared as soon as it is available.
The issue causing delays in shared Outlook calendars is now resolved. If you continue to experience any calendar-related issues, please contact the ITS Helpdesk at itshelp@aurora.edu for assistance.
Some shared Outlook calendars may have syncing delays. Microsoft is currently working on a resolution to the issue. An update will be provided when more information is available.
The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact…
Currently, AU phones are unable to receive calls from external phone numbers. Internal calls are still functioning. Campus Public Safety can be reached via the CPS backup phone number at 630-931-2931. An update will be provided once further information is available from our phone system vendor, RingCentral. We apologize for…