The university’s phone service provider, RingCentral, has provided an update that phone services are starting to be restored. ITS has conducted multiple system tests, and AU phones can now successfully make and receive external calls. ITS will continue monitoring for issues. If you continue to experience phone issues, please contact itshelp@aurora.edu. Thank you for your…

Microsoft fully resolved their O365 issues late evening on 11/25 and email is fully accessible now. Please contact itshelp@aurora.edu if you are still unable to access email.

Colleague, Self-Service and other Ellucian-related services are back online. If you are still experiencing issues accessing Colleague or Self-Service, please contact itshelp@aurora.edu.

Printing is now functioning. If you have any questions, please contact the ITS Helpdesk at 630-844-5790.

Print jobs are now available after printing. If you have any questions, please contact the ITS Helpdesk at 630-844-5790.

The Spartan-Devices WiFi issue affecting connectivity in residence halls is now resolved. For questions, please contact the ITS Helpdesk at 630-844-5790.

ITS identified a solution to resolve the internet outage affecting users on campus. If you are still experiencing issues, please call the ITS Helpdesk at 630-844-5790.

There was an issue running Informer reports and scheduled reports this morning. Informer is fully operational now.

The AU phone system should be operational now. Phones started to operate again around 4:05 PM and the university’s vendor has communicated that services are being restored. Please contact itshelp@aurora.edu if you experience issues receiving or making calls outside of AU.

The printing issues are now resolved. For questions, please call the ITS Helpdesk at 630-844-5790.